Tools for technical customer care.
BrightBlue keeps the overview. BrightBlue offers you various options to optimize your customer service and keep an eye on the use of all facilities.
We offer real-time, robust and market tested APIs for simple integration with your CRM system.
We provide a monitoring dashboard with real-time customer numbers and alarms for all platform components, CDN performance and faults and errors.
We provide small ISPs a tool for manual provisioning. The CSM is also a perfect 2nd line support tool.
We provide customer service agents (1st line) with the necessary insights to tackle most of TV problems and inquiries.
Your BrightBlue B2B portal.
BrightBlue offers B2B customers a secure environment to have access to downloads and information regarding the TV-as-a-Service solution.
- BrightBlue base documentation (FAQ, manuals)
- Technical Documentation (Systems, APIs)
- Ticketing system for B2B support
- Marketing Toolkit downloads
- Product Alert. Update on product development
- Service Alert. Update on incidents/maintenance
- Account management and notification settings
Kick start your TV service with our marketing toolkit. BrightBlue offers a broad marketing toolkit to help you promote the offering. We provide this toolkit as a blueprint so that you can tailor our templates to your individual needs at any time.
Look at our latest product video’s. Available for operators as part of our marketing toolkit, tailored to fit your brand.
Monitoring and NOC.
24x7x365 B2B Operations Center. BrightBlue operates NOC facilities for operational monitoring and incident management.
Monitoring and Checks
Monitoring of Servers, Scale-out Storage, Network, CDN, Head-end, Video Platform.
Alerts and Escalations
Performance monitoring, management of alerts and incidents according to pre agreed severity level criteria.
Monthly review call with report of incidents in the past month, changes and updates, SLA adherence, recommendations.