Our support | BrightBlue

We create a tailored solution and start growing your business from day one.

Tools for technical customer care.

BrightBlue keeps the overview. BrightBlue offers you various options to optimize your customer service and keep an eye on the use of all facilities.

Realtime API

We offer real-time, robust and market tested APIs for simple integration with your CRM system.

Dashboard

We provide a monitoring dashboard with real-time customer numbers and alarms for all platform components, CDN performance and faults and errors.

CSM

We provide small ISPs a tool for manual provisioning. The CSM is also a perfect 2nd line support tool.

Looking Glass

We provide customer service agents (1st line) with the necessary insights to tackle most of TV problems and inquiries.

Your BrightBlue B2B portal.

BrightBlue offers B2B customers a secure environment to have access to downloads and information regarding the TV-as-a-Service solution.

BrightBlue base documentation (FAQ, manuals)
Technical Documentation (Systems, APIs)
Ticketing system for B2B support
Marketing Toolkit downloads
Product Alert. Update on product development
Service Alert. Update on incidents/maintenance
Account management and notification settings

Marketing toolkit.

Kick start your TV service with our marketing toolkit. BrightBlue offers a broad marketing toolkit to help you promote the offering. We provide this toolkit as a blueprint so that you can tailor our templates to your individual needs at any time.

Product Movies

Installation Poster

Full Manual, FAQ

Set top box sleeve

Brochure, Flyer, letters

Channel list tool

Product videos.

Look at our latest product video’s. Available for operators as part of our marketing toolkit, tailored to fit your brand.

How-to? Manage Favourites.

In this video we explain how end-users can manage their favourites.

How-to? Device Management.

In this video we explain how end-users can manage multiple devices and user-accounts.

How-to? Pause Live TV.

In this video we explain how our Pause Live TV feature works.

How-to? Cloud recorder.

In this video we explain how our Cloud Recorder feature works.

How-to? Go app.

In this video we explain how end-users can use the Go App to take their TV everywhere they want.

How to? Replay TV.

In this video we explain how our ReplayTV feature works.

How-to? Network Diagnostics.

In this video we explain our built-in tool that end-users can employ for network diagnostics.

Monitoring and NOC.

24x7x365 B2B Operations Center. BrightBlue operates NOC facilities for operational monitoring and incident management.

Monitoring and Checks

Monitoring of Servers, Scale-out Storage, Network, CDN, Head-end, Video Platform.

Alerts and Escalations

Performance monitoring, management of alerts and incidents according to pre agreed severity level criteria.

Monthly Call

Monthly review call with report of incidents in the past month, changes and updates, SLA adherence, recommendations.