We create a tailored solution and start growing your business from day one.

Tools for technical customer care.

BrightBlue keeps the overview. BrightBlue offers you various options to optimize your customer service and keep an eye on the use of all facilities.
 

Realtime API

We offer real-time, robust and market tested APIs for simple integration with your CRM system.

Dashboard

We provide a monitoring dashboard with real-time customer numbers and alarms for all platform components, CDN performance and faults and errors.

MiniCRM

We provide small ISPs a tool for manual provisioning. The MiniCRM is also a perfect 2nd line support tool.

Looking Glass

We provide customer service agents (1st line) with the necessary insights to tackle most of TV problems and inquiries.

Your BrightBlue B2B portal.

BrightBlue offers B2B customers a secure environment to have access to downloads and information regarding the TV-as-a-Service solution.

  • BrightBlue base documentation (FAQ, manuals)
  • Technical Documentation (Systems, APIs)
  • Ticketing system for B2B support
  • Marketing Toolkit downloads
  • Product Alert. Update on product development
  • Service Alert. Update on incidents/maintenance
  • Account management and notification settings

Marketing toolkit.

Kick start your TV service with our marketing toolkit. BrightBlue offers a broad marketing toolkit to help you promote the offering. We provide this toolkit as a blueprint so that you can tailor our templates to your individual needs at any time.

Product Movies
Installation Poster
Full Manual, FAQ
Set top box sleeve
Brochure, Flyer, letters
Channel list tool

Product videos.

Look at our latest product video’s. Available for operators as part of our marketing toolkit, tailored to fit your brand.

Monitoring and NOC.

24x7x365 B2B Operations Center. BrightBlue operates NOC facilities for operational monitoring and incident management.

Monitoring and Checks

Monitoring of Servers, Scale-out Storage, Network, CDN, Head-end, Video Platform.

Alerts and Escalations

Performance monitoring, management of alerts and incidents according to pre agreed severity level criteria.

Monthly Call

Monthly review call with report of incidents in the past month, changes and updates, SLA adherence, recommendations.